Refund & Return Policy
Effective Date: 02.01.2025
This Refund & Return Policy outlines the procedures for returning products purchased from the Golden-Yarn.com website.
1. Returns
- Eligibility:
- Returns are generally accepted within 2 days of the original purchase date.
- Items must be returned in their original condition, unused, and with all original packaging.
- Return Process:
- To initiate a return, please contact us at info@golden-yarn.com within the return window.
- You are responsible for the cost of return shipping unless the return is due to our error.
- Refunds:
- Once we receive the returned item and verify its condition, we will process your refund within 5 business days.
- Refunds will be issued to the original form of payment.
2. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@golden-yarn.com. We will arrange for a replacement or issue a full refund.
3. Order Cancellations
You may cancel your order within 6 hours of placing it. To cancel an order, please contact us immediately at info@golden-yarn.com.
4. Disclaimer
This Refund & Return Policy may be subject to change without prior notice. Please refer to this page for the most up-to-date information.
